Pinchee Privacy Policy

Pinchee (“we,” “us,” or “our”) operates a U.S.-based digital freight-matching platform connecting shippers with independent transportation providers (“Drivers”).

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access or use our website, mobile applications, and services (collectively, the “Platform”).

By using the Platform, you agree to the practices described in this Privacy Policy.

1. Introduction

2. Information We Collect

We collect the following categories of information:

• A. Information You Provide
• Full name
• Email address
• Phone number
• Business name (if applicable)
• Billing and payment details (processed by third-party providers)
• Driver documentation (government ID, insurance, vehicle details)
• Communications with support
• B. Automatically Collected Information
• IP address
• Device information
• Browser type
• Usage data
• Log files
• Cookies and similar tracking technologies
• C. Payment Information
• All payment transactions are processed by third-party payment processors (e.g., Stripe). Pinchee does not store full credit card numbers.
• Payment processors handle financial data in accordance with their own privacy policies.

3. How We Use Information

We use collected information to:

• Facilitate freight matching between users
• Process payments and payouts
• Verify identity (KYC procedures)
• Prevent fraud and abuse
• Monitor compliance with AML and sanctions regulations
• Provide customer support
• Improve platform functionality
• Comply with legal obligations

4. Legal Basis for Processing

We process personal information based on:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• User consent where required

5. Data Sharing

We do not sell personal information.

We may share information with:

• Payment processors
• Identity verification providers
• Insurance verification services
• Cloud hosting providers
• Law enforcement or regulatory authorities when required

6. Sanctions & Compliance

We may process personal data to:

• Screen against sanctions lists
• Detect suspicious transactions
• Prevent money laundering
• Enforce platform rules
• Accounts may be suspended if compliance concerns arise.

7. Data Retention

We retain personal data only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Certain financial records may be retained for regulatory compliance.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse.

However, no method of transmission over the internet is completely secure.

9. User Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent
• Object to certain processing activities
• To exercise these rights, contact us at support@pinchee.com.

10. Cookies

We may use cookies and similar technologies to:

• Maintain session integrity
• Improve user experience
• Analyze platform usage
• Users may control cookie settings through their browser.

11. Children’s Privacy

Pinchee is not intended for individuals under 18 years of age.

We do not knowingly collect personal data from minors.

12. International Data Transfers

If you access the Platform from outside the United States, your information may be transferred to and processed in the United States.

13. Updates to This Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page with a revised effective date.

14. Contact Information

Pinchee

Email: support@pinchee.com

Website: https://pinchee.com